The Standards Organisation of Nigeria (SON) says there is the need for stakeholders in the e-Commerce space to adhere strictly to standards to grow the sector.
The organisation made the call with the Consumer Protection Council (CPC), Nigeria Customs Service (NCS) and others at a stakeholders’ forum with the theme: “The Role of Standards and Quality Regulation in Electronic Commerce’’, organised by SON in Lagos.
The organisation said that it had become imperative for stakeholders to provide solutions that would ensure safe and secure transactions, assurance of quality, consumer protection and boost the sector.
The Director General, SON, Mr Osita Aboloma, said that imbibing standards in e-Commerce would go a long way to facilitate trade, promote global competitiveness, economic growth and development.
He said the need to promote awareness on standards and quality regulation in the sector was to ensure a safe and secure online platform for sales of goods and services.
“It will also enhance trade within Nigeria and across borders that will ultimately increase the Gross Domestic Product (GDP) of the nation,’’ he noted.
He said e-Commerce was a business that is on the rise, hence, it was apt and crucial for the standardisation and regulation of the quality of products and services traded through the cyberspace.
According to him, the promotion of awareness on standards and quality regulation has become necessary as the drive for digitalised market places increase and the pressure on the standards community mounts.
“This requires that all stakeholders reckon fully with the realities of the competitive and fast-paced global economy,’’ Having identified that the roles played by stakeholders in this sector is key to the growth and development of the nation, the participants and this forum have been carefully selected,’’ he said.
Aboloma said that with the increasing volumes of consumer complaints being received on the quality of products and services sold online, it has become necessary to have a robust regulatory framework to drive e-commerce.
He urged the participants to take optimum advantage of the forum to discuss pertinent issues with online marketers and the regulatory bodies to attract more investors into the sector.
An official of the Consumer Protection Council (CPC), Mr Babatunde Irukera, said e-commerce was the way of the future, noting that technology was disrupting the traditional ways of commerce and trade.