Guests of Dana Air will enjoy quicker and convenient check-in services with the launch of the ‘Roving Agent’, a mobile device which allows guests to be checked-in on arrival at the airport by mobile airline staff.
Strapped with tablet PCs and mini printers, the airline’s mobile check-in agents can now issue boarding passes to guests even before they reach the check-in counter. This new initiative complements the airline’s existing check-in counters and online check-in service.
“What we are offering in roving agents is immense value addition for our guests,” said Obi Mbanuzuo, Dana Air’s Head of Commercial. “With this solution, our mobile check-in agents can quickly access and verify the travel reservation details of guests; book them on their choice of seat and generate boarding passes.”
“Now guests with hand baggage need not wait at the check-in counter to collect their boarding pass; they can simply approach any of our easily recognisable mobile check-in agents on arrival at the airport and then proceed through airport security to the boarding gate,” Mbanuzuo explained.