BVN: Customers Flood FCT Banks with Complaints

Many customers, who tried to transact businesses at the commercial banks in the Federal Capital Territory (FCT) on Friday, went home disappointed, the News Agency of Nigeria (NAN) reports.

Some of them, who spoke with NAN, complained of their inability to transact businesses with their accounts, after enrolling in the Bank Verification Number (BVN).

A NAN correspondent who visited some banks in the FCT witnessed high turnout of customers in some of the banks with complaints on the BVN registration process.

Some of the banks visited include Diamond bank, First Bank of Nigeria Plc, United Bank for Africa (UBA), Guarantee Trust Bank and Eco Bank.

At Diamond Bank branch in Area 3, over 70 customers were seen in the queue, many of them with complaints associated with the BVN.

A customer, Mrs Agnes Desmond, said that she registered for BVN at a branch in Diamond bank since 2014 and was given a number which she took to her other bank accounts.

She said: "I just received my salary and I went to an ATM to withdraw some money only to discover that my account was temporarily frozen by the bank.

"I came to the bank this morning and an official of the bank asked me to tender my BVN which I did.

"After this, the official told me that I cannot withdraw from my account until Monday.''

Another customer at the bank, Miss Catherine Bako, said she registered for the BVN in another bank and submitted her number to Diamond bank.

She also complained of her challenge in making withdrawal with her BVN.

Bako said, "The only money I had was the one I used to come to the bank hoping to withdraw from the bank. Surprisingly, when I tried to make withdrawal, I was told I had issues with my BVN.

"The bank has to do something about this because I cannot even afford to leave the bank right now because I have no money to transport myself back to Nyanya where I reside. There are only two officials attending to customers and the process is so slow that I do not think they will be able to attend to everyone here today."

A UBA customer, Kingsley Adejo, said that he did not receive any notification from the bank indicating failure in her BVN registration only for the bank to freeze his account.