Banking and Finance

Mergers and acquisitions: Bad for customers’ morale?

When a bank changes its name, it takes a while for the customers to get used to it. Those banking with Intercontinental Bank got the information about the change of status on the banks’ Automated Teller Machines (ATMs) that ‘their’ bank, Intercontinental Bank, is glad to be a subsidiary of Access Bank plc.

They have absolutely no say in the matter, regardless of how much was in their account or how long they have been customers of the bank.